Frequently Asked Questions

We offer you the possibility to book a comfortable and hassle-free transfer service from the airport, train or bus station to your accommodation in the city center, or vice versa. You can provide us with your flight, bus or train number and your hotel address at the end of the booking process.

Cancellation, changes and delays policy:

• Free cancellation up to 24 hours before the scheduled pick-up.

• Within 24 hours of the transfer, changes to already booked transfer services are not guaranteed, as this could interfere with the correct execution of other services. However, we will always try our best to make any necessary changes to meet the customer’s needs.

• When the pick-up is from an accommodation or address that is not an airport, bus or train station, a delay of more than 15 minutes by the client will result in cancellation of the service, and 100% of the agreed amount will be charged.

• For airport pick-ups, the flight number and estimated arrival time must be provided at the time of booking. The flight number must be confirmed at least 24 hours before the transfer. If no flight number is provided, the pick-up will be scheduled according to the contracted time. A courtesy waiting time of 1 hour from the estimated arrival time of the flight will be included.

• In the event of a flight delay, the waiting time included in the service price is 1 hour from the originally scheduled arrival time (booking time). After this time, the service will be subject to vehicle availability. If no vehicle is available, the transfer will be considered a no-show by the client, and the full amount will be charged to the contracting party.

Vehicles:

The vehicles used for each service may vary within the reserved category (van or sedan), depending on availability. All vehicles are of similar characteristics, although brand or color may differ. Complimentary bottled water and tissues are available in all our vehicles. Luggage assistance and umbrella service (if necessary) are also included.

Driver languages:

Our drivers speak different languages. Although Spanish is the usual language, we have drivers who speak English (conversational level) for certain services. If you need an English-speaking driver, you can request it when booking. This is a free service and subject to availability.

Certified child seats:

Certified child seats are subject to availability and cost €5 per seat.

Notes:

• The child’s weight must always be indicated.

• These are certified seats, but they do not have ISOFIX and are not rear-facing.

• There are no Maxi-Cosi seats available for babies under 1 year old.

The journey includes accommodation on board the train in a Grand Luxury Suite. Daily buffet and à la carte breakfast, lunch and dinner in the finest local restaurants or on board the train, featuring the most exquisite dishes of Spanish cuisine (including wine, coffee, and liqueurs), minibar, adjustable air conditioning, and Wi-Fi. Also included are excursions and entrance tickets to the most iconic sites, luxury coach transfers to the cities, a tour guide accompanying the group, staff at your service throughout the journey, onboard entertainment, and more.

You can see the full information here: Prices of Transcantabrico train

Tips. Drinks outside meals, or from the mini bar in the suite. Laundry and ironing service.

Breakfast is served on board and consists of both a table service and a varied buffet, all prepared with high quality products. The breakfast menu includes a wide variety of items that are freshly prepared to serve.

Lunch and dinner are a combination of meals on board and meals in first-class restaurants. In any case, there is a selection of high quality cuisine on offer, with typical dishes from the areas where train travels.

If you are allergic to certain foods, or require vegetarian or other meals, just give written notice at the time of booking. We will ensure that meals are tailored to your preferences and needs.

No mandatory dress code is required, you can dress as you wish. Guided walking tours are included to get to know the cities, so we recommend wearing comfortable clothes and shoes during the day. Depending on the time of year, bring a raincoat and warm clothes. For evenings an elegant or casual dress would be the best option.

It is not advisable to book flights or any other means of transport for the same day the journey begins or ends, in case of unforeseen events. We recommend arriving the day before and leaving the day after the trip.

Smoking is not possible on board the train, current legislation prohibits it. However, journeys do not exceed 3-4 hours of duration.

Pets are not allowed on board, except for guide dogs who for obvious reasons must accompany their owner.

The Transcantabrico is a historic train, and although it is restored to offer maximum comfort, the inside is not adapted for a wheelchair or walker to move around.

However, travel would be possible for a person with reduced mobility who is reasonably self-sufficient or travelling with another passenger, who only requires the support of a wheelchair, once out of the train. However, it is important that these people do not travel without help, and that their travel companion is available to help with boarding, pushing the wheelchair, etc, as there are no dedicated staff available for this purpose.

No, to provide optimal rest, the train will stand at the station and resume the journey in the morning.

The train supports a maximum capacity of 28 passengers, or up to 32 with triple occupancy in some cabins.

There is no obligation to tip staff. If you wish, you are free to do so.

The train has a first-aid kit and the crew is trained to know how to use it in an emergency. However, if you need medical attention, we can refer you to one of the health centers located along the route.

Spanish citizens will benefit from health care according to Spanish Social Security rules. Citizens of the European Union should consult the agreements with each country (there is usually reciprocity). For citizens of other nationalities, we recommend taking out medical insurance to cover possible health emergencies.

The train offers an external laundry service (not included in the trip price). Once on board, you will find in your cabin a request form, bags indicating the type and quantity of garments, as well as a card with the service rates (washing, ironing).

The crew collects the clothes, sends them to a laundry facility in the area where the train is located, and returns them to your room, usually within 24–48 hours. The amount will be charged at the end of the trip.

To find out on which days the laundry service is available, please check with the crew on board.

The train has umbrellas for the use of passengers.

The legal currency in Spain is Euro.

In this case, you must booking a triple Grand Luxury Suite, adding the suplement for the baby.

Yes, there is Wi-Fi on board and there is also a computer in the lounges from which you can access the Internet.

For foreigners, the documentation required to travel by train is the same as that required to enter Spain from the country of origin. Spanish citizens can identify themselves with their national identity card or passport.

The power supply in Spain is 230 V 50 Hz, with two cylindrical plugs F-type sockets.

Trains have a safety deposit box in the cabins.  In addition, the stations where the train is parked have a security service.